Refund Policy
Last Updated: November 2025
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
1. Eligibility
Returns and exchanges are accepted on:
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Apparel (shirts, hoodies, hats, etc.)
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Items that are unworn, unwashed, and in new condition
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Items returned within 30 days of delivery
Non-returnable items:
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Sale or clearance items
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Limited drop items (if marked final sale)
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Stickers, decals, or small accessory items
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Any item showing signs of wear, damage, or odors
2. How to Start a Return or Exchange
Email us at vailoffroadcrew@gmail.com with:
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Your name
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Order number
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Item(s) you want to return or exchange
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Reason for return
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If exchanging, specify the new size/color you want
We will respond with instructions within 1–2 business days.
3. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our mistake (incorrect item, defective item, etc.).
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We recommend using a trackable shipping method.
4. Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Refund processing typically takes 3–5 business days
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Shipping costs are non-refundable
If the returned item shows wear or damage, we may decline the refund.
5. Exchanges
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Exchanges are processed once your original item is received and approved
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If the replacement item is out of stock, you may choose a refund or store credit
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We do not cover the cost of shipping the item back to us
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We cover the cost of sending the new exchanged item to you
6. Damaged or Incorrect Items
If your order arrived damaged or incorrect, email us within 48 hours with:
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Your order number
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Photos of the item and packaging
We will replace or refund the item at no cost to you.
7. Final Sale Items
Items marked Final Sale cannot be returned or exchanged under any circumstances.
8. Contact Us
For help with returns or exchanges, contact: