Refund Policy
Refund & Return Policy
Last updated: October 2026
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We want you to love your gear. If something’s not right, here’s how we handle it.
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Returns
You have 30 days from the delivery date to request a return.
Items must be unworn, unwashed, and in original condition with tags attached.
To start a return, email VailOffRoadCrew@gmail.com with your order number and reason for return.
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Non-Returnable Items
Items marked as final sale
Custom or personalized items
Gift cards
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Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
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Exchanges
Need a different size or color? Email VailOffRoadCrew@gmail.com within 30 days of delivery and we’ll help arrange an exchange, subject to availability.
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Damaged or Defective Items
If your item arrives damaged or defective, contact us within 30 days of delivery with photos of the issue. We’ll make it right with a replacement or refund, with no return shipping cost to you.
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Return Shipping
Unless the item arrived damaged or defective, the customer is responsible for return shipping costs.
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Contact Us
Vail Off Road Crew
​520-975-6163